Education: BSc (Engineering, University of Strathclyde), PhD (Engineering Management, University of Strathclyde)
Tom is a Senior Lecturer in Management and has taught on MBA UK and International programmes since 1982. He has special responsibility in the Business School as Academic Director of International Programmes (based in the UK) with special responsibility for MBA centres in Bahrain, Oman, Zurich and Athens. He has taught in international centres around the world and has been a guest lecturer in programmes in Russia, Thailand, Albania, Switzerland and the UK.
After spending his formative years in industry Tom gained extensive experience in managing, competitive cost estimating, complex operations scheduling, CAD and research and development of information systems such as ERP. He gained experience of project management of large plant construction and commissioning in the Gulf region. Sponsored to university by his company, he later entered information systems research in the University, joining the academic staff in 1981. His research has concentrated on ERP systems, TOC and performance measurement. He was awarded a PhD in 1990. Dr Mullen was deputy course supervisor for the Technology and Business Studies with over two hundred students prior to joining the Graduate Business School in 1992. He has published several papers in operations scheduling and has carried out teaching and constancy work with a number of organisations including Royal Bank of Scotland, Scottish and Southern Energy, Motorola, NEC, IBM, Scot Rail, NEL and Clydesdale Bank.
He specialises in giving seminars from shop floor to director level. He has been an invited speaker for Glasgow Development Agency Investors in People seminars; Department of Industry. He has been a lecturer in the Open University systems group and Plymouth Business School. His current research interests are in the development of the value chain in providing customer service and in performance measurement including the measurement of customer service.
